thoughtled.ai, operated by Itsag LLC ("we", "us", "our", or "thoughtled.ai"), provides AI-powered online tools and services designed to support creators, professionals, and organisations in improving their digital presence. These services include content creation tools, analytics, AI-assisted commenting, workflow automation, and other web-based functionality (collectively, the "Services").
Your privacy is important to us. This Privacy Notice explains how we collect, use, store, disclose, and protect your personal data when you access the thoughtled.ai website, platform, or any related Services. It applies only to personal data collected through our website and platform and not to information collected via offline channels.
By using our website or Services, you acknowledge and agree to the terms of this Privacy Notice.
thoughtled.ai is subject to the Dubai International Financial Centre Data Protection Law No. 5 of 2020, as amended or replaced ("DIFC DP Law"), and may also be subject to other applicable data protection laws depending on the context of processing.
This Privacy Notice describes how and why thoughtled.ai processes personal data belonging to individuals located anywhere in the world who:
(collectively "Data Subjects", "you", or "your").
Failure to provide certain personal data may prevent us from delivering parts of the Services or responding to your requests.
The Data Controller is:
Itsag LLC (trading as thoughtled.ai)
Sharjah Media City (Shams), Sharjah, United Arab Emirates
You may provide personal data through forms on our website, when creating an account, subscribing to updates, or when contacting us. This includes when you:
Personal data may include: name, email address, phone number, organisation, password, billing information (where applicable), device details, and any information you choose to provide.
If you provide personal data of another individual, you confirm you have obtained a lawful basis—including consent where required—and agree to provide evidence upon request.
The Services are not intended for children. thoughtled.ai does not knowingly collect personal data from children under the age of 13. If you believe such data has been provided, contact us at hello@thoughtled.ai and we will remove it promptly.
When using the Services, we may automatically collect:
Device type, operating system, browser type, device identifiers, and time-zone settings.
IP address, pages viewed, clicks, referring pages, session duration, error logs, and usage statistics.
Approximate location inferred from IP address; precise location only with explicit opt-in consent.
You may adjust your device or browser settings to control certain data collection.
We may also collect demographic and usage-related information such as:
This information may be linked with other data as necessary to support platform functionality.
When you connect thoughtled.ai to third-party platforms such as Slack or Microsoft Teams, we may receive information made available through those platforms, including workspace identifiers, user identifiers, channel identifiers, authentication information, message content submitted to thoughtled.ai features, and related metadata necessary to provide the Services.
We use this information solely to operate, maintain, secure, and improve the functionality requested by users and workspace administrators.
thoughtled.ai does not sell Slack or Microsoft Teams data and does not use the same data for advertising purposes.
We use personal data to:
These purposes align with the lawful bases permitted under the DIFC DP Law, including consent, performance of contract, legal obligations, legitimate interests, and other lawful grounds.
Personal data is retained for as long as reasonably necessary to provide the Services, maintain account functionality, comply with legal obligations, resolve disputes, enforce agreements, and protect the security and integrity of the platform. Account-related information is generally retained while an account remains active and for a reasonable period thereafter unless deletion is requested or retention is required by law.
Personal data is retained only for as long as necessary for the purposes described. Retention periods depend on:
Personal data will be erased or restricted upon request unless retention is legally required or necessary for ongoing Services.
Personal data may be transferred to:
Some jurisdictions may have differing data protection standards. thoughtled.ai implements safeguards and contractual protections to ensure personal data is handled securely and lawfully.
We may share personal data:
Data may be shared with public authorities where lawfully required. All such disclosures are assessed and documented in accordance with DIFC DP Law.
Users may request deletion of their personal data by contacting support@thoughtled.ai. We will review and process such requests in accordance with applicable law and any legal retention obligations.
You have the following rights under the DIFC DP Law:
Requests may be submitted to hello@thoughtled.ai. We will respond within the timeframes required by law.
Certain technical information may be received automatically through integrations, API requests, system logs, security monitoring, or platform events. Where such information is not required for functionality, security, compliance, troubleshooting, or operational purposes, it is not actively used and may be automatically deleted in accordance with our retention practices.
No method of electronic transmission is entirely secure; use of the Services is at your discretion and risk to the extent permitted by law.
Additional optional cookies may require consent via a cookie banner. You may adjust cookie preferences through your browser settings. Limiting cookies may affect some features.
thoughtled.ai may update this Privacy Notice at any time. Significant updates will be communicated through the Services or by email. Continued use after updates indicates your acknowledgment.
For questions, requests, or complaints: hello@thoughtled.ai